Refund and Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies to subscriptions, memberships, renewals, promotional plans, lifetime or founder plans, and other paid Services offered by MadStockAlerts, owned and operated by MD-Money, LLC d/b/a MADSTOCKALERTS. It supplements the Terms of Service. If this Policy conflicts with the Terms, the Terms control unless this Policy gives the subscriber a more specific refund procedure.

2. Billing

Subscription fees are billed in advance through payment processors including Stripe, PayPal, and any successor or additional processors. Monthly plans bill each month and annual plans bill each year on or around the date you subscribed, unless otherwise stated at checkout. Taxes and fees may apply.

3. Automatic Renewal

Recurring subscriptions renew automatically at the then-current price unless cancelled before the renewal date. Renewal terms will be disclosed at checkout or in account/billing flows. You are responsible for cancelling before renewal if you do not wish to continue. Failure to use the Services does not cancel your subscription.

4. Cancellation

You can cancel future renewals from your account, through the payment processor where available, or by emailing mad@madstockalerts.com. Cancellation stops future renewals; it does not retroactively refund the current billing period except as expressly stated in this Policy or required by law. You typically keep access until the end of the paid period unless your account is terminated for violation of the Terms.

5. 30-Day Money-Back Guarantee on the First Payment

New customers may request a refund of their first payment within thirty (30) days after that payment is charged. This 30-day money-back guarantee is available once per customer, on the first purchase on an account, whether the plan is monthly or annual, and on every other plan we sell, including a lifetime or founder membership. It does not apply to a renewal charge: renewals are not refundable, including a renewal charged within the thirty (30) days. A charge for an upgrade made within the thirty (30) days is part of the first purchase and may be refunded with it. For a plan that begins with a free trial, the first payment is the first charge collected after the trial ends, and the thirty (30) days run from that charge, not from the start of the trial (Section 12). To request a refund, cancel in your account within the thirty (30) days, or email mad@madstockalerts.com within the thirty (30) days and include the account email, transaction date, amount, and reason for the request. A request is timely if it is received within the thirty (30) days.

A refund issued under this Policy returns the amount charged less the non-refundable payment processing fees incurred on that charge. Our payment processors do not return their fees to the Company when a charge is refunded, and this deduction covers them. The fee that applies to your purchase is stated at checkout before you pay, and the exact refund amount is shown to you before you confirm a cancellation and refund. Processing fees vary by payment processor and payment method and may change.

A refund request may be denied where the charge is the subject of a payment dispute or chargeback, where the customer or account has already received a refund under this Section, or where the account has been used in material violation of the Terms, including abuse, account sharing, or content redistribution.

Refund requests submitted after the thirty (30) days are not eligible for refund unless required by law or expressly approved in writing by the Company. After the thirty (30) days, all sales are final. Further, as stated, renewals are not refundable and have no refund window.

6. Non-Refundable Items

• Subscription fees after the thirty (30) day money-back guarantee period for new subscriptions (first signup; for a plan that begins with a free trial, the thirty (30) days run from the first charge collected after the trial ends). Renewals are not refundable and there is no refund-request window for renewals.
• Lifetime, founder, promotional, discounted, bundled, beta, early-access, one-time, or special-offer memberships AFTER the thirty (30) day money-back guarantee period. These plans carry the same thirty (30) days on the first purchase as any other plan; what is non-refundable is the charge once that period has closed.
• The payment processing fees described in Section 5, on any refund issued under this Policy.
• Partial months, unused time, failure to use the Services, failure to log in, disabling alerts, or dissatisfaction with market outcomes.
• Trading losses, missed alerts, delayed alerts, brokerage errors, execution issues, market losses, or subscriber error.
• Accounts suspended or terminated for violation of the Terms, account sharing, content redistribution, chargeback abuse, harassment, unlawful activity, or misuse of the Services.

7. How to Cancel

• Log into your MadStockAlerts account and follow the available cancellation instructions.
• Cancel through the applicable payment processor, if the subscription was created or managed through that processor.
• Email mad@madstockalerts.com requesting cancellation. The request should include the account email and a clear statement that you wish to cancel future renewals.
• You must cancel before the renewal date, or before a free trial ends, to avoid the next charge. A cancellation made in your account is recorded at once. If you cancel by email, we recommend sending the request at least seventy-two (72) hours before the renewal date or the end of the trial to allow processing time.

8. Notification Preferences Do Not Cancel Billing

Unsubscribing from email, disabling app or push notifications, or blocking communications does not cancel your subscription, does not stop automatic renewal payments, does not terminate your account, and does not create a refund right. To cancel, use the methods in Section 4.

9. Failed Payments and Access Suspension

If a payment fails, we may retry the charge, request updated payment information, suspend access, or cancel the subscription. Repeated payment failures may result in cancellation. You remain responsible for unpaid amounts where permitted by law. This Section does not apply to the charge made when a free trial ends, which Section 12 governs.

10. Chargebacks and Billing Disputes

Please contact mad@madstockalerts.com before initiating a chargeback so we can investigate and attempt to resolve the issue. Initiating a chargeback without first contacting customer support, or initiating a false or abusive chargeback, may result in account suspension or termination and may affect future eligibility for Services. The Company reserves all rights to contest improper chargebacks and recover fees, costs, and amounts owed where permitted by law.

11. Company Discretion and Legal Requirements

The Company may, in its sole discretion, provide a refund, credit, extension, or courtesy accommodation in individual cases. Doing so once does not obligate the Company to do so again and does not modify this Policy. Nothing in this Policy limits non-waivable rights you may have under applicable law.

12. Free Trials

A plan may begin with a free trial when one is offered at checkout. Free trials are for new customers only, as determined by the Company at checkout, and are available once per customer. A payment card, or another payment method accepted at checkout, is required to start a free trial, and nothing is charged during the trial.

The trial ends at the end of the day stated at checkout, in Eastern Time. The same date is shown on your account page and in the confirmation email we send. If you cancel in your account, or through the payment processor, before the trial ends, nothing is charged, and your access continues until the trial ends. A cancellation sent by email takes effect when we process it, so send it at least seventy-two (72) hours before the trial ends (Section 7).

If you do not cancel before the trial ends, the price of the plan you chose, as stated at checkout, is charged automatically when the trial ends, and the plan then renews under Section 3 until you cancel. We send a reminder by email before the trial ends; the trial ends, and the charge is made, as stated at checkout even if the reminder does not reach you.

The first charge collected after a trial ends, whether it is collected when the trial ends or on a later retry, is the first purchase on the account for the purposes of Section 5, and the thirty (30) day money-back guarantee period runs from that charge, not from the start of the trial.

If the charge made when a trial ends does not go through, access is suspended until a payment is collected. If no payment has been collected by the time we end the plan, which we do seven (7) days after the trial ends, the plan ends and nothing is charged.

13. Contact

Billing questions, cancellation requests, and refund requests should be sent to mad@madstockalerts.com, or by mail to MD-Money, LLC d/b/a MADSTOCKALERTS, 215 S Century Ave # 321, Waunakee, WI 53597.