Refund and Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies to subscriptions, memberships, renewals, promotional plans, lifetime or founder plans, and other paid Services offered by MadStockAlerts, owned and operated by MD-Money, LLC d/b/a MADSTOCKALERTS. It supplements the Terms of Service. If this Policy conflicts with the Terms, the Terms control unless this Policy gives the subscriber a more specific refund procedure.

2. Billing

Subscription fees are billed in advance through payment processors including Stripe, PayPal, Plaid, and any successor or additional processors. Monthly plans bill each month and annual plans bill each year on or around the date you subscribed, unless otherwise stated at checkout. Taxes and fees may apply.

3. Automatic Renewal

Recurring subscriptions renew automatically at the then-current price unless cancelled before the renewal date. Renewal terms will be disclosed at checkout or in account/billing flows. You are responsible for cancelling before renewal if you do not wish to continue. Failure to use the Services does not cancel your subscription.

4. Cancellation

You can cancel future renewals from your account, through the payment processor where available, or by emailing mad@madstockalerts.com. Cancellation stops future renewals; it does not retroactively refund the current billing period except as expressly stated in this Policy or required by law. You typically keep access until the end of the paid period unless your account is terminated for violation of the Terms.

5. 24-Hour Refund Request Window

Refunds will only be processed if requested within twenty-four (24) hours for first time subscriptions only. The 24-hour window applies to the first purchase on an account on every plan we sell, including a lifetime or founder membership. There is no 24-hour refund window for a renewal charge. To request a refund, email mad@madstockalerts.com within the 24-hour window and include the account email, transaction date, amount, and reason for the request.

Refund requests submitted after the 24-hour window are not eligible for refund unless required by law or expressly approved in writing by the Company. After the 24-hour window, all sales are final. Further, as stated, renewals are not refundable and have no refund window.

6. Non-Refundable Items

• Subscription fees after the 24-hour refund-request window for new subscriptions (first signup). Renewals are not refundable and there is no refund-request window for renewals.
• Lifetime, founder, promotional, discounted, bundled, beta, early-access, one-time, or special-offer memberships AFTER the 24-hour refund-request window. These plans carry the same 24-hour window on the first purchase as any other plan; what is non-refundable is the charge once that window has closed.
• Partial months, unused time, failure to use the Services, failure to log in, leaving a community, disabling alerts, or dissatisfaction with market outcomes.
• Trading losses, missed alerts, delayed alerts, brokerage errors, execution issues, market losses, or subscriber error.
• Accounts suspended or terminated for violation of the Terms, account sharing, content redistribution, chargeback abuse, harassment, unlawful activity, or misuse of the Services.

7. How to Cancel

• Log into your MadStockAlerts account and follow the available cancellation instructions.
• Cancel through the applicable payment processor, if the subscription was created or managed through that processor.
• Email mad@madstockalerts.com requesting cancellation. The request should include the account email and a clear statement that you wish to cancel future renewals.
• You must cancel before the renewal date to avoid the next charge. We recommend cancelling at least seventy-two (72) hours before renewal to allow processing time.

8. Important SMS and Alert Delivery Note

Texting STOP to SMS/text alerts only opts your phone number out of SMS delivery where supported. Texting STOP does not cancel your subscription, does not stop automatic renewal payments, does not terminate your account, and does not create a refund right. Similarly, unsubscribing from email, disabling app notifications, leaving Discord, or blocking communications does not cancel billing.

9. Failed Payments and Access Suspension

If a payment fails, we may retry the charge, request updated payment information, suspend access, or cancel the subscription. Repeated payment failures may result in cancellation. You remain responsible for unpaid amounts where permitted by law.

10. Chargebacks and Billing Disputes

Please contact mad@madstockalerts.com before initiating a chargeback so we can investigate and attempt to resolve the issue. Initiating a chargeback without first contacting customer support, or initiating a false or abusive chargeback, may result in account suspension or termination and may affect future eligibility for Services. The Company reserves all rights to contest improper chargebacks and recover fees, costs, and amounts owed where permitted by law.

11. Company Discretion and Legal Requirements

The Company may, in its sole discretion, provide a refund, credit, extension, or courtesy accommodation in individual cases. Doing so once does not obligate the Company to do so again and does not modify this Policy. Nothing in this Policy limits non-waivable rights you may have under applicable law.

12. Contact

Billing questions, cancellation requests, and refund requests should be sent to mad@madstockalerts.com, or by mail to MD-Money, LLC d/b/a MADSTOCKALERTS, 215 S Century Ave # 321, Waunakee, WI 53597.